This Refund Policy ("Policy") outlines the terms and conditions governing refunds for payments made through the payment gateway provided by MS Chellamuthu Institute of Mental Health and Rehabilitation ("we," "us," or "our"). By using the payment gateway, you agree to be bound by this Policy. If you do not agree with any part of this Policy, you may not use the payment gateway.
Refunds may be granted in certain circumstances, as outlined below:
Overpayment: If you have made an overpayment or duplicate payment, you may request a refund of the excess amount.
Payment Error: If there was an error in processing your payment, resulting in an incorrect amount being charged or an unauthorized transaction, you may be eligible for a refund.
Service Cancellation: If the educational institution fee payment for which you made a payment through the payment gateway is cancelled or refunded by MS Chellamuthu Institute of Mental Health and Rehabilitation, you will be entitled to a refund of the amount paid.
Other Circumstances: We may consider other refund requests on a case-by-case basis, at our discretion
To request a refund, please contact us at [email protected] and provide details of the transaction, including the transaction ID and the reason for the refund request.
Refund requests must be submitted within 3 days of the original transaction date.
We will review your refund request and notify you of the outcome within a reasonable time frame.
If your refund request is approved, we will process the refund to the original payment method used for the transaction, unless otherwise agreed upon.
If your refund request is approved, we will process the refund to the original payment method used for the transaction, unless otherwise agreed upon.Refunds may take 7 business days to be credited to your account, depending on your payment provider's policies.
We reserve the right to deny refund requests in the following circumstances:
Failure to meet eligibility criteria outlined in this Policy.
Refund requests submitted after the specified time frame.
Refund requests based on reasons not covered by this Policy.
Refund requests deemed fraudulent or abusive.
Our decision regarding refund eligibility is final and binding.
We may update this Policy from time to time to reflect changes in our services or legal requirements.
We will notify you of any material changes by posting the updated Policy on our website or through other appropriate channels.
Your continued use of the payment gateway after the posting of any updated Policy constitutes your acceptance of the changes.
If you have any questions or concerns about these Terms or our payment gateway, please contact us at :
Email : [email protected]
Phone:+91 96299 11357